FAQ

Our products are made from natural ingredients, such as organic oils and butters, and do not contain synthetic chemicals or preservatives commonly found in commercial products. They are gentle and hydrating for the skin, and each piece is lovingly crafted to ensure the highest quality.

Our natural products offer numerous benefits for the skin. They help combat pimples, acne, blackheads, etc., while simultaneously hydrating, nourishing, and caring for the skin. With natural ingredients like organic oils, butters, and potent plant extracts, our products contribute to a healthy and radiant skin without aggressive chemicals.

Yes, all our products are completely cruelty-free. We value animal welfare highly and are committed to not conducting tests on animals or using products tested on animals.

Natural products often contain ingredients directly sourced from nature, such as plant extracts, oils, and butters. These ingredients are generally gentler and milder on the skin than synthetic chemicals and can help maintain the skin's natural balance without harmful side effects.

Our products are designed with diverse skin types in mind and are generally suitable for most skin types, including sensitive skin. However, because every individual is unique, we always recommend conducting a patch test before using a new product extensively on your skin, especially if you have sensitive skin or are allergic to certain ingredients.

Since our products are completely natural and do not contain synthetic preservatives, their shelf life is typically 24 months, depending on the product. We recommend storing the products in a cool, dry place and avoiding direct sunlight to maintain their freshness.

Yes, we strive to use environmentally friendly packaging materials for our products. This includes recycled materials, biodegradable packaging, and minimalism in packaging where possible, to contribute to reducing the ecological footprint.

While we use natural ingredients, it is possible for individuals to be allergic to certain natural substances. We recommend customers carefully read the ingredient list and perform a patch test before extensively using the product, especially if they are sensitive to specific ingredients.

We accept various payment methods, including credit cards and PayPal. During checkout, you can choose your preferred payment method.

Yes, we offer international shipping for our customers within the BENELUX region. The shipping and processing time for international orders are the same for all countries.

We aim to ship orders within one business day upon receiving the order. Once your order is shipped, you will receive a shipping confirmation with tracking information so you can track your package.

We aim to provide complete satisfaction to our customers. If for any reason you are not satisfied with your purchase, you can contact us for a return or exchange within 14 days of receipt. Please refer to our return policy for more information.